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Warranty and Quality Intelligence

Manage warranty claims with a 7-stage workflow. Resolve deficiencies with Calisto AI triage. Monitor quality metrics across your portfolio. Track escrow holdbacks.

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Quality assurance pillars

1

Warranty Administration

Set builder warranty periods by component: 1-year general, 2-year mechanical/electrical, 5-year envelope, 10-year structural with automatic expiry tracking

2

Deficiency Management

Open, Assigned, Scheduled, In Progress, Remediated, Reinspected, Closed. Every deficiency has an owner, a deadline, and a paper trail

3

Quality Intelligence

Deficiency rate per unit, average resolution time, warranty claim rate, homeowner satisfaction average. All filterable by development, phase, and date range

Manage Warranty Claims Systematically

Homeowners submit claims through their portal. Your system automatically categorizes, routes, and tracks every claim from submission to completion. Automated triage ensures urgent issues get top priority.

Resolve Deficiencies Faster

The 7-stage deficiency workflow with SLA monitoring keeps repairs moving. Smart trade assignment gets the right person on the job. Photo documentation at every stage creates an auditable record.

Understand Your Quality

Real-time KPI dashboard and predictive insights show you where quality issues are happening and help you fix them before they become patterns. Trade scorecards hold teams accountable.

Control Your Holdbacks

Track escrow holdback amounts by reason, manage partial and full release workflows with sign-off, and link holdbacks directly to deficiency records for clear accountability.

Configurable Warranty Periods

7-Stage Claim Workflow

Automated Expiry Reminders

Warranty Compliance Dashboard

Homeowner Satisfaction Tracking

Warranty Coverage PDF

7-Stage Deficiency Workflow

5-Level Severity Classification

Calisto AI Triage

Smart Trade Assignment

Cost Tracking

SLA Monitoring and Escalation

Quality KPI Dashboard

Top Deficiency Categories

Trade Performance Comparison

Monthly Trends

Calisto AI Predictive Insights

Trade Contractor Directory

Holdback Amount Tracking

Partial Release Workflows

Full Release Workflows

Holdback-to-Deficiency Linking

Release Notifications

Holdback Aging Report

Explore more capabilities

Sales and Lead Management

Capture every registrant with walk-in kiosk and web forms. Score leads with 8 intelligent factors. Route to the right agent in seconds. Nurture with automated sequences.

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Inventory and Project Website

Manage lots, floor plans, and options. Edit your site map visually. Publish a 9-page website automatically. When a lot sells, the website updates instantly.

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Contracts and Deposits

Send proposals built from lot and floor plan data. E-sign instantly. Three automated post-signing workflows. Milestone-based deposit schedules with 56 payment gateways.

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Construction and Delivery

Track construction milestones with photo documentation. Manage punch lists assigned to trades. Conduct digital pre-delivery inspections. Deliver with complete documentation.

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Buyer and Investor Portal

Self-service for buyers from pre-purchase through years of homeownership. Construction updates, design selections, warranty claims, deficiency tracking, and investor reporting.

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Portfolio and Quality Intelligence

Multi-project dashboards, cross-development benchmarks, trade scorecards, capital summary roll-ups, absorption rate forecasting, and investor-ready reporting for your entire portfolio.

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Communication and Marketing

Every buyer touchpoint, automated. 11 notification triggers, registrant nurture sequences, per-project phone numbers, omnichannel messaging, and pre-built campaign templates.

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One platform for every unit, every buyer, every investor.

The development operating system built by operators.

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